Returns, the simple version
Change your mind within 14 days and send it back. If a device is faulty, that's our problem to fix, not yours to prove.
How it works
Within 14 days, unopened or as-new. Start a return from Orders in the app. We arrange the pickup, and refund to your original payment once it is back with us.
Faulty on arrival or soon after? That falls under warranty, not a return. We replace or repair, and cover the collection either way.
Installed by a ZENTOS technician? We will send someone to safely remove it. You're never left to undo an installation yourself.
Refund timing follows your bank once the device reaches us. The app shows the return's status the whole way.
Still stuck? That's on us. Message us and we'll walk you through it.
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